Modern logistics companies need modern technology to effectively compete in the 21st Century market. Radix Technologies provides a customized system which will transform any logistics company, providing:
- In transit visibility on all your shipments
- Oversight/Control of your entire supply chain
- Clear and concise shipping reports
- Easy access to all shipping documents
- Rapid and flexible quoting
- Tailored project forwarding in low infrastructure areas
viaLogistics ensures you are in control of all shipments quickly, easily and effectively from start to finish. The application can handle just about any serivce categories including:
- Global Supply Chain Management
- Global Vendor Management
- Inventory/Warehouse management
- Transport Management
- Project Forwarding
- Customs Brokerage
The following information outlines the typical business areas and processes that are covered by the standard viaLogistics package.
operations
Customer service and support
Good relations with clients are vital to the success of a logistics company. viaLogistics provides you with market-leading technology for highly efficient interaction with your customers via phone, email, web, chat and brick and mortar channels. It enables you to make the most of insights gained from contact center interactions, thus to make more informed decisions about everything from marketing strategies to service options.
Feedback management
viaLOGISTICS allows you to stay permanently on top of your customers’ needs by proactively collecting feedback from them about their experiences with your organization. This information empowers you to act immediately to identify and resolve customer issues and improve the level of service you provide.
User friendly
viaLogistics is the most powerful, fully hosted CRM system in the logistics industry, yet also the easiest to use. It is simple, clear-cut and non-invasive. The relaxed feel of the system welcomes users to work with it. But even with its simplistic look, viaLogistics still contains the power to compete with the best CRMs on the marketplace today. The application uses everyday language to help invite users to learn, incorporate and master it. This short learning curve means your company can harness the power to handle even your most difficult business processes within days of initiation.
sales
sales automation
Salespeople who know their customers close more deals, more quickly and more predictably. viaLogistics provides complete, fully customizable sales automation and management tools to maximize team productivity and minimize errors leading to problems for your customers. This includes the ability to track all progress and performance of sales staff, store/change rate lists and most importantly constant communication and updates from and to your team no matter where they are. The additional Business Intelligence facility means all data can be processed into reports, tables, graphs and charts etc.
marketing
Marketing automation
viaLogistics enables you to quickly and easily design, execute and measure highly effective marketing programs of all kinds — including targeted campaigns, personalized newsletters, event-driven promotions and cross-sell/up-sell offers. Relevant communication to actual and prospective customers ensures you’re enhancing their overall experience.
accounts and analysis
what other features does viaLogistics have?
viaLogistics is fully customizable to suit the needs of each and every different company. Not only does it allow your company to automate any or all of the CRM processes listed above, but just about any other process you wish to incorporate. Replacing existing spreadsheets or manual documents with your own integrated viaLogistics database will make you far more time efficient and cost effective, as well as taking your level of service to new heights.
Customer service and support
