viaRelo is a Customer Relationship Management (CRM) application designed for the Relocation industry. This market leading technology is so advanced and refined that it is as much a business strategy as it is an administrative tool. It sets out and handles destination and immigration services from initiation to invoicing, managing customers and employees, in both operations and sales. The following information outlines the typical business areas and processes that are covered by the standard viaRelo package.
operations
Customer service and support
Good relations with clients are key to success in the Relocations industry. viaRelo provides you with market-leading technology for highly efficient interaction with your customers via phone, email, web, chat and brick and mortar channels. It enables you to make the most of insights gained from contact center interactions, thus to make more informed decisions about everything from marketing strategies to service options.
Feedback management
viaRelo allows you to stay permanently on top of your customers’ needs by proactively collecting feedback from them about their experiences with your organization. This information empowers you to act immediately to identify and resolve customer issues and improve the level of service you provide.
User friendly
viaRelo is the most powerful, fully hosted CRM system in the Relocations industry, yet also the easiest to use. It is simple, clear-cut and non-invasive. The relaxed feel of the system welcomes users to work with it. But even with its simplistic look, viaRelo still contains the power to perform with the best CRMs on the marketplace today. The application uses everyday language to help invite users to learn, incorporate and master it. This short learning curve means your company can harness the power to handle even your most difficult business processes within days of initiation.
sales
sales automation
Salespeople who know their customers close more deals, more quickly and more predictably. viaRelo provides complete, fully customizable sales automation and management tools to maximize team productivity and minimize errors leading to problems for your customers. This includes the ability to track all progress and performance of sales staff, store/change rate lists and most importantly constant communication and updates from and to your team no matter where they are. The additional Business Intelligence facility means all data can be processed into tables, graphs and charts etc.
marketing
Marketing automation
viaRelo enables you to quickly and easily design, execute and measure highly effective marketing programs of all kinds — including targeted campaigns, personalized newsletters, event-driven promotions and cross-sell/up-sell offers. Relevant communication to actual and prospective customers ensures you’re enhancing their overall experience.
accounts and analysis
what else can viaRelo do?
viaRelo is fully customizable to suit the needs of each and every different company. Not only does it allow your company to automate any or all of the CRM processes listed above, but just about any other process you wish to incorporate. Replacing existing spreadsheets or manual documents with your own integrated viaRelo database will make you far more time efficient and cost effective, as well as taking your level of service to new heights.
Customer service and support
